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The easiest, fastest way to get your criminal record
CheckPlease pioneered paperless criminal record checks in New Zealand in 2018, and we're still the only supplier with a contractual relationship with the Ministry of Justice offering a money back guarantee.
If your result arrives late, it's free.
Ordering your criminal record takes just a few minutes. You can use your phone's camera to capture your ID documents, and sign online with your finger. Then complete by paying with your credit card.
We're a friendly crew headquartered right here in NZ, so if you have any questions just drop us a line at firstname.lastname@example.org.
What is an NZ Criminal Record check?
A Criminal Record (also known as a criminal conviction history, or CCH) is the history of your criminal and traffic convictions in New Zealand, held on the computer systems of the Ministry of Justice.
The results of a Criminal Record check look like this.
If you have criminal convictions, they will not appear on your record if you meet the eligibility criteria of Section 7 of the Criminal Records (Clean Slate) Act 2004.
Is this the right kind of check for me?
A clean slate Criminal Record check is the most common type of check, and for most jobs, the only type of check that anyone can legally request of you.
You may also hear a Criminal Record check referred to as:
- Criminal Conviction History (CCH)
- Police Check
- Police Record
See the FAQ below for some other types of check that you may hear about.
Frequently Asked Questions
What is a criminal record check, and what do the results look like?A criminal record check is the most common type of background check for someone who has lived in New Zealand. You may also hear a criminal record check referred to as a criminal history check (or CCH), a police check or a police record.
Your criminal record is the history of your criminal and traffic convictions in New Zealand, as held on the computer systems of the Ministry of Justice. It contains only your actual convictions - it doesn't include charges that haven’t gone to court yet or where you were not convicted or were found not guilty.
Your result is an official letter from the Ministry of Justice. Here is an example result for someone who has no convictions (subject to the Clean Slate act 2004).
Here is an example result for someone who does have convictions. In this case, the letter has additional pages that outline your conviction history.
How are you able to guarantee results faster than anyone else?We process thousands of checks so we've automated almost every bit of the process, removing human errors and possible slowdowns. For example we handle all incoming emails automatically, so when results come back from the Ministry of Justice, you'll get your copy automatically and in seconds at any hour of the day or night.
On top of that, we have an NZ-based support team that checks your ID. For example, if you use an NZ passport, it must be current or only expired within the last 2 years.
Our team processes requests during NZ working hours and late into the night, and during weekends as well. If there are problems, we can bounce them back to you to fix, all before the start of the next working day.
What is a clean slate check? Is this the right kind of check for me?There are two types of criminal record check - clean slate and full.
We provide your clean slate check. This is the most common type of check, and for most jobs it is the only type of check that an employer can legally ask you for.
If you are using your check for immigration, then be aware that many countries require your full criminal record instead. Make sure to check first. If you do need your full criminal record, we can't help you - see the next section instead.
New Zealand's Criminal Records (Clean Slate) Act 2004 was designed to allow people with less serious offenses and who have not re-offended within seven years to put the past behind them. You can read more about the Clean Slate act here.
What if I need my full criminal record check?For most jobs, it is against the law for an employer to ask for, or make you reveal, your full record. However you might need your full record when you are:
- applying for specific jobs such as police, prison or probation roles
- involved in court cases or tribunal hearings
- travelling to certain countries – check with the embassy or consulate of the country you want to travel to
If you need your full criminal record, you'll need to get it directly from the Ministry of Justice. No priority service is available, and you may have to wait 20 working days or more for your result.
I need my check urgently, can you speed things up for me?Sorry, no. We already process checks as quickly as possible. In fact, you'll normally receive your result for a gold check even faster than our advertised 3 working day turnaround.
If you have a hard deadline, don't cut things fine. Choose a priority that has an estimate well before your deadline.
How does the money-back guarantee work?When you order your check, we let you know when you can expect your result, which is in either 3, 10 or 15 working days, depending on the priority you select. If you don't receive your result by then, we will refund you 100% of your fee. Here's how this guarantee works.
- The clock does not start until after we have successfully verified your ID. During working hours and in the evenings and weekends, we usually attempt to verify your ID within an hour or two of you submitting your order. Then if there are problems we return the check to you to fix, e.g. to sign your passport, or to upload a better image of your ID. Only once any errors are resolved is your ID successfully verified.
- Once your ID is verified, the clock starts the next time 8am on a working day for the Ministry of Justice rolls around. In addition to the usual public holidays and weekends, there are several CCH shutdown days between christmas and new years.
- Sometimes the MoJ require additional information from you. For example, they may ask whether you lived at a particular address. When this happens, we stop the clock and pass the query on to you. When you respond with the information requested, the clock starts again.